Terms of Service

1. About these terms

These terms are an agreement between the business you register in Selyo ("you", "the business") and James Grimaldo, an individual software developer based in Mandaluyong City, Metro Manila, Philippines, who builds and runs Selyo. Selyo and Likom are his apps, not separate companies. In these terms, "we" and "us" mean James Grimaldo.

Whoever creates a business in Selyo confirms they may bind it. Owners and staff who join a business also agree to these terms for their own use. Our Selyo Privacy Notice covers the personal information of owners and staff.

2. What Selyo does, and what it doesn't

Selyo lets you design loyalty cards, promotions, gifts and tickets, serve customers at the Counter, and see reports. Your customers hold your cards in the Likom app.

You own your program's economics. You decide the rewards, prices, rules and terms you offer, and you're solely responsible for honouring them and for any cost, tax or refund they create. We provide the technology that records, calculates and shows them. We don't guarantee, fund or insure any reward, balance, gift card or ticket you issue, and we don't handle your customers' payments.

Selyo's reports help you run your program. They aren't accounting, tax or legal advice: check your own figures, receipts and filings.

3. Your responsibilities

• Your program and its terms: accurate, fair and lawful, with any permits it needs (for example DTI permits for sales promotions, BIR rules for receipts, and gift-card or ticketing rules where you operate).
• Your team: you choose who joins, what they may do, and you're responsible for what they record. Give each person their own login; remove people who leave.
• Your logins: strong, unshared passwords; tell us at once at [email protected] if you think an account or device was compromised.
• Your customers' data: use it only as section 6 allows.
• What you upload: logos, photos, card art and texts you have the right to use, nothing illegal or misleading.

4. What's not allowed

• Recording fake purchases, earning on your own or friends' cards, or using Selyo to mislead customers.
• Trying to get at other businesses' data, break, overload, scrape or reverse-engineer Selyo or Likom.
• Reselling Selyo or using it for anything illegal.

We may suspend a business or a login that breaks these terms or puts customers at risk. Where we safely can, we'll warn you first.

5. Our software and your content

• Selyo and Likom (software, design, names and logos) belong to James Grimaldo. You get a non-exclusive, non-transferable right to use Selyo for your business while these terms apply.
• Your logos, photos, card designs and texts stay yours. You let us store, copy, adapt (for example resize) and show them as needed to run Selyo and Likom, including on your cards and store pages in Likom.
• We may name your business and show its logo as a Selyo user. Tell us if you'd rather we didn't, and we'll stop.
• If you send us ideas or feedback, we may use them freely, without owing you anything.

6. Customer data (data processing terms)

When a customer adds your card, two kinds of information exist:

For the second kind, we will:

• process it only to provide Selyo and Likom, on your instructions given through how you set up and use Selyo, and as the law requires;
• keep it confidential, limit access to people who need it, and protect it with the measures in section 7;
• use the providers listed in our privacy notices as sub-processors, bound to the same protection, and tell you before adding a new one;
• help you answer customers' requests to access, correct or delete their data;
• tell you without undue delay, and within 72 hours of confirming it, about a personal data breach affecting your customers' data, with what we know and what we're doing;
• keep it for as long as you use Selyo and for up to 10 years after (so your records and reports stay complete and the law's record-keeping rules are met), then delete or anonymise it.

We may also make statistics that can't identify your customers or your business (for example averages across many stores) to run and improve Selyo and Likom.

You will: use customer information only to run your loyalty program and contact customers as the law allows (respecting each customer's choice to stop your messages); not sell it or copy it out for unrelated uses; and meet your own duties under the Data Privacy Act, including any registration with the National Privacy Commission that applies to you.

7. Security: who does what

No online service can be made immune to attack. We aren't liable for loss caused by events beyond our reasonable control, including criminal attacks on our systems or our providers', provider outages, or natural disasters, where we took reasonable and appropriate security measures and responded properly. We aren't liable for loss caused by a login, device or staff member under your control.

8. Fees

Selyo is free to use for now. If we decide to charge for Selyo or for some of its features, we'll tell owners the price and terms at least 30 days before any fee starts. Nothing is charged unless you agree to it, and you can stop using Selyo before then.

9. What we're responsible for

Selyo is provided "as is" and "as available". We work to keep it available and correct, but there may be interruptions, and features may be added, changed or removed. To the fullest extent the law allows:

• We're only responsible for miscalculations: a mistake in how Selyo or Likom calculated or recorded a balance, reward or report figure, caused by an error in our software. Please tell us within 60 days of noticing it, so we can check our records.
• For a miscalculation, we'll correct the records. If they can't be corrected, Our total liability to you for all claims in any 12 months is limited to ₱500.
• We aren't liable for the cost of rewards, refunds or promises you make to your customers, for your staff's actions, for interruptions or lost data, or for indirect or consequential losses, such as lost profits, sales, customers or goodwill.

Nothing here limits liability that the law doesn't allow to be limited, including for fraud, gross negligence or wilful misconduct, or duties under the Data Privacy Act.

Your promise to us: you'll cover our reasonable losses and costs from claims by your customers, staff or authorities about your program, your rewards, your staff's actions, what you upload, or your use of customer data outside these terms.

10. Ending

You can stop using Selyo at any time; an owner can delete a business with no customers or sales from Selyo, or ask us to close one that has them. We may end these terms, or stop offering Selyo, with 30 days' notice, or at once for a serious breach. When a business closes, your customers' cards close; we keep records for up to 10 years as section 6 says, then delete or anonymise them. Ask us before closing if you want an export.

11. Changes, law and disputes

We'll tell owners at least 30 days before a change to these terms that matters takes effect, unless it's needed sooner for legal or security reasons. If you keep using Selyo after that, you accept the new terms. These terms are governed by Philippine law, and disputes go to the proper courts of Mandaluyong City, Philippines, after both sides have tried in good faith to settle them.

12. General

• We may transfer these terms to a company James Grimaldo sets up to run Selyo, or to whoever takes Selyo over, and we'll tell you. You may not transfer them without our written agreement.
• If part of these terms can't be enforced, the rest still applies. If we don't enforce a term straight away, we can still enforce it later.
• These terms and the Selyo Privacy Notice are the whole agreement between your business and us about Selyo.

Contact and security: [email protected] · Mandaluyong City, Metro Manila, Philippines